Terms and Conditions

MASTERCLASSES & TASTINGS

General

You must notify us of any dietary problems or allergies etc
You must take all necessary precautions and show due diligence to avoid any foods that could cause an allergic reaction [carrying an epipen, medication etc]
The company is not responsible for any products consumed that causes a negative reaction
All participants must be double COVID vaccinated and carry a COVID vaccination certificate or passport

Cancellation Policy [ Measured from time of your event e.g. 11.00 on 14th August ]

Cancel 3 weeks or more before a scheduled event we will refund in full
Cancellation due to a COVID lockdown or positive test will receive full refund up to 3 full days in advance
Otherwise 75% up to 3 weeks before, 25% up to 10 days before and no refund with less than 5 days notice unless we sell your place.
If we need to cancel we will give you a full refund and try to reschedule the class.
If a bespoke event is cancelled an admin fee of $125 will be charged plus any venue or travel fees already incurred.

General

Confirmation of a booking is a binding agreement to pay for the Tour.
Payment must be made at time of booking unless otherwise agreed
No more than 20% can be added to any booking made through a third party
Maximum number of people 10
The tour or tasting “clock” starts at the agreed time regardless of what time the travellers arrive at the agreed rendezvous point [give or take 15 minutes]
Please let your host know if you need to be at an appointment following your tour so that you arrive in time

Food & Drink

Travellers or their agent must notify us of any dietary problems or allergies etc
All care will be taken to ensure the food consumed en route and the produce purchased in advance meets the requirements of the traveller
The traveller must take all necessary precautions and show due diligence to avoid any foods that could cause an allergic reaction [carrying an epipen, medication etc]
The company is not responsible for any products consumed that causes a negative reaction

Cancellation by the traveller or Agent [ Measured from time of your event e.g. 11.00 on 14th August ]

A cancellation will only be effective when we receive written [email] confirmation of the cancellation.

If you cancel a tour:

Cancellation by the Tour Company [ Measured from time of your event e.g. 11.00 on 14th August ]

We may cancel a trip at any time up to 56 days before departure
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, road or airport closure, extreme weather, political instability or other external events it is not viable for us to operate the planned itinerary.
If we cancel your tour, you will receive a full refund.
If we must cancel a tour due to illness of the Tour Guide you will receive a full refund and every effort will be made by us to find an alternative tour, most likely a winery tour with lunch.
We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to taxis, restaurants, travel insurance or non-refundable flights.
If circumstances prevent us from running the tour as planned we will do all we can to devise an alternative tour, tasting or experience for travellers.